Accurate Audio Transcription

We produce accurate transcripts of:

  • Interviews and focus groups (research)
  • Meetings (AGMs, committees)
  • Seminars, forums, workshops
  • Investigations, public hearings
  • Dictation (reports, correspondence, case notes, submissions)
  • Medical transcription (specialists’ reports and correspondence)
  • Interviews conducted via teleconference.

We offer a free consultation and quote and Signed Guarantee of Confidentiality.

Two types of transcripts

We offer two types of transcripts:

  • 1st Draft Transcripts
  • Proofread Transcripts

1st Draft Transcripts

  • Available for clearly audible recordings with up to two speakers; e.g. dictation, lectures, interviews, discussions
  • We recommend 1st Draft Transcripts if: 1) you’re on a tight budget, 2) you don’t need the transcripts to be perfectly accurate, or 3) you intend to proofread the transcripts yourself
  • This verbatim transcript will be reasonably accurate but will contain occasional misheard words and may not be well punctuated

Proofread Transcripts

  • Available for any recordings and any number of speakers; e.g. dictation, one on one interviews, focus groups, meetings, investigations, hearings
  • We recommend Proofread Transcripts if: 1) you need highly accurate transcripts, or 2) there are three or more speakers in the recordings
  • We transcribe the recording into a draft transcript which we then correct by carefully proofreading it against the recording.
  • During the proofreading stage, we correct misheard words, research online to correct the spelling of acronyms and specialist words, and insert punctuation to produce an easy-to-read transcript
  • We guarantee that this transcript will be highly accurate (as long as the recording is audible).

What we transcribe

One on one interviews

We transcribe audio recordings of one on one interviews into transcripts for: academic research and publications; market research; publications; internal and external investigations, or litigation matters; performance management and reporting.

When you contact us, we confirm the type of transcripts you need then:

  • Email you a free quote for producing 1st Draft Transcripts or Proofread Transcripts, and send you our forwarding website details so you can send us your audio files.
  • Upon request, email you a signed Guarantee of Confidentiality and/or Highly Accurate Transcripts
  • Receive your recordings and transcribe them into the type of transcripts you need
  • Submit your transcripts by the agreed deadline. Send you an invoice reflecting the quoted charges and exact number of recorded minutes transcribed
  • We offer a Signed Guarantee of Highly Accurate Transcripts, for Proofread Transcripts (for audible recordings).

Focus groups, meetings

We transcribe audio recordings of focus groups and other group discussions into transcripts, minutes and reports for projects including: academic research and publications; market research; internal and external investigations, or litigation matters; minutes and/or transcripts of meetings (e.g. annual general meetings, committee meetings); public or private hearings; conferences or workshops.

When you contact us, we confirm the type of transcripts you need then:

  • Email you a free quote for producing Proofread Transcripts, and send you our forwarding website details so you can send us your audio files.
  • Upon request, email you a signed Guarantee of Confidentiality and Highly Accurate Transcripts
  • Receive your recordings and transcribe them into Proofread Transcripts
  • Submit your transcripts or reports by the agreed deadline. Send you an invoice reflecting the quoted charges and exact number of recorded minutes transcribed
  • We offer a Signed Guarantee of Highly Accurate Transcripts (for audible recordings).

Medical transcription: reports and correspondence

On Time Typing specialises in medical transcription. Our team of Australian-based medical transcriptionists transcribes audio recordings of dictation of medical/specialist reports for specialists in both public and private sectors. We have many years’ experience in producing accurate reports in areas including Psychology, Forensic Psychiatry, Obstetrics/Gynaecology, Radiology, Histopathology, Dentistry, General Surgery, Sleep and Respiratory, and Orthapaedics.

When you contact us, we clarify what you need then:

  • Email you a free quote for producing Proofread transcripts, reports or letters according to the timelines you need
  • Email you a signed Guarantee of Confidentiality and Highly Accurate Transcripts (for audible recordings)
  • Work with you in regard to logging on to your systems to produce transcripts within your systems, or any other processes required
  • Submit your transcripts or reports by the agreed deadlines
  • For each batch, or week, of transcripts, send you a detailed invoice reflecting the charges and exact number of recorded minutes transcribed.

Other reports and correspondence

On Time Typing  transcribes audio recordings of dictation into transcripts, correspondence and reports for individuals, consultants, businesses and companies in industries including financial advice consultants, marketing consultants, media caption companies and property valuation companies.

When you contact us, we ask what type of transcripts or reports you need and when you need them, then:

  • Email you a free quote for producing 1st Draft or Proofread transcripts, reports or letters, and send you our forwarding website details so you can send us your audio files.
  • Upon request, email you a signed Guarantee of Confidentiality and/or Highly Accurate Transcripts
  • Receive your recordings and transcribe them into 1st Draft or Proofread transcripts or reports
  • Submit your transcripts or reports by the agreed deadline. Send you an invoice reflecting the quoted charges and exact number of recorded minutes transcribed
  • We offer a Signed Guarantee of Highly Accurate Transcripts (for audible recordings).

Our audio transcription clients

Our clients live Melbourne and regional Victoria – Moe, Morwell, Traralgon, Warragul, Mornington, Bendigo and Kyneton; Northern Territory – Darwin, Alice Springs and remote communities; Sydney, Newcastle and regional New South Wales; Brisbane, Cairns and regional Queensland; South Australia; Western Australia; Australian Capital Territory; and Tasmania. Our audio transcription clients include:

  • Masters and PhD students of Australian National University, Edith Cowan University, Charles Darwin University, Monash University, Charles Sturt University, Federation University of Australia, University of Melbourne, Swinburne University, RMIT University, University of Tasmania, Southern GP Training, Menzies School of Health Research
  • Darwin City Council, Manningham Council, Latrobe City Council, Victoria Legal Aid, (Victorian) Department of Environment, Land, Water and Planning (DELWP); Northern Territory government agencies including Departments of Health, Education, Justice, Professional Standards Unit, Correctional Services, Building Practitioners Board, Office of the Commissioner, NT Worksafe, Consumer Affairs
  • Non-government agencies: NintiOne, Anglicare, Fred Hollows Foundation, Anglicare, YWCA, Country Fire Authority
  • Property valuation businesses; solicitors; psychologist specialist consultancies; medical specialists; publication relations and marketing companies

Additional information

Our transcriptionists

Our transcriptionists live in Australia and all have signed Confidentiality Agreements with On Time Typing. They are:

  • Medical transcriptionists: Adele Jeremiah, Monica Butling, Vani Kalase
  • General transcriptionists: Judie Burleigh, Rae Desmond, Ruth Mooney, Dianne Becker, Leila Brown.

Transcript presentation

  • All transcripts are named to reflect the name of the recording
  • All transcripts have an information section at the top of the page with the names of participants, audio quality and level of accuracy of the transcript
  • All transcripts reflect all the words in the recording as well as most sounds, e.g. (laughs) or (coughs), if relevant to the transcript. Unless requested otherwise, most irrelevant comments such as ‘you know’ or ‘Mmm’ are excluded
  • 1st Draft Transcripts are presented as above but have not been proofread so punctuation may not always be correct and there may be occasional errors or missing words
  • Proofread Transcripts are edited to correct punctuation, delete unnecessary (irrelevant) comments and, if required, ensure all sounds are included, and the punctuation is inserted to make them as reader-friendly as possible
  • Medical transcription: our clients (medical specialists) usually provide their own templates or we can create your templates
  • If you have your own template or a different preferred format or style, we will be flexible in meeting those requirements.

Our software

  • On Time Typing’s standard audio transcription software is Olympus DSS Player Pro.We also  use ExpressScribe and can obtain any other software required
  • We produce transcripts and reports in Word 2016 on our own templates. Upon request we are happy to produce transcripts or reports using your templates
  • After you have confirmed your booking, we ask you to upload your audio files onto our forwarding website. We then download your recordings and delete the files from the site, maintaining privacy and confidentiality. Alternatively, you can send a small audio file attached to an email; send us a link to download your audio files from a website of your choice; or give us the audio file on USB.
  • We use Switch and other conversion software to convert video and less common audio recordings into audio files suitable for audio transcription. Note: converting an audio or video file into another type of file, or compressing the files, may slightly reduce the audio quality of your recordings.

If your recording involves strong accents

If your recording involves people with strong accents, we can produce an accurate transcript as long as the audibility is reasonably good. We guarantee that Proofread Transcripts of recordings involving strong accents will be as accurate as possible, given the accents involved and audibility issues.

We regularly transcribe recordings of interviews and focus groups involving speakers for whom English is not their first language and who have strong accents, including:

  • Indigenous and non-Indigenous Australians, from remote areas in Northern Territory, Queensland and Western Australia
  • Timor Leste, Indonesia, Philippines, China, Japan, Korea, India, Pakistan, Portugal, Canada, United States of America, United Kingdom, and various countries in Africa, Europe and Scandinavia

If your dictated medical reports involve strong accents: we have extensive experience in medical transcription involving strong accents from various countries.

If the recording takes us longer than usual to transcribe because of the strong accents (e.g. the accent is very strong or unusual) or because the person is speaking in a mixture of their own language and English, we will advise you of the extra charges for the transcript. This will be similar to our usual extra charge for transcribing recordings of poor audio quality.

However, if the speaker’s accent is one in which we specialise (e.g. Indian, Timorese or Northern Australian Aboriginal), we may not need to spend ‘extra’ time on those transcripts in which case there will not be any extra charges.

When your recording is of poor quality

When your recording is of poor audio quality (i.e. only partially audible and difficult to understand):

  • If you need an accurate transcript, we can transcribe then proofread the transcript against the audio more slowly and carefully than usual, to produce a transcript that is as accurate as possible given the inferior audibility. We would advise you of the extra charges for producing an accurate transcript and total cost of your transcript
  • When your recording is of very poor audio quality (i.e. very hard to understand), we can transcribe then proofread the transcript against the audio more slowly and carefully than usual to improve the accuracy of the transcript. We would advise you of the extra charges and total cost of your transcript
  • If you do not need the transcript to be highly accurate, we will produce the transcript as a Proofread Transcript at the usual rate and without spending any ‘extra’ time on it (despite the poor audibility), and you will not be charged any  ‘extra’ for that poor audibility, on the understanding that where the recording is partially inaudible, the transcript will contain errors and missing words.

Charges

  • We charge a $35 booking fee, plus a ‘per audio minute’ rate that depends on the number of audio minutes that need to be transcribed; the type of transcripts required (1st Draft or Proofread Transcripts); number of speakers; your preferred timeline; and whether there are any strong accents or poor audibility involved.
  • If you know how many minutes of recordings you need transcribed and the type of transcripts you want, we can tell you exactly your transcripts will cost.
  • If you are not sure how many audio minutes or hours of audio recordings or transcripts you will need, we can send you a General Quote.

Call us any time for a free quote: 0419 337824.