COVID-19 update: editors meeting our clients online, or face to face where safe to do so

As editors, we often need to consult with our clients to make sure we are editing or producing their books, or reports, in exactly the right way. For example, when doing a structural edit, we often like to check our recommended changes with the client to make sure they’re happy with our proposed suggestions before we put them into action.

During these COVID-19 times, we have been mostly meeting and consulting with our clients via telephone, email and Zoom, and sometimes via post. And we will continue to do so.

However, sometimes a face to face consultation is necessary; for example, where our clients have disabilities or limitations that make it difficult for them to meet with us online or via telephone: they need that face to fact contact.

Where this is the case, we have been meeting our clients face to face where it is within the government’s guidelines to do so.

In the states where we can meet you face to face, we:

  • meet in a COVID-safe place: our local library, which is cleaned between sessions for cleaning
  • social distance
  • wear a mask or full face-shield
  • do not touch or share equipment.

We will continue to meet with clients face to face when necessary and where it is allowed by the state or territory government.

Stay safe and happy: we will get through this as a nation together.