Tips for recording interviews and focus groups

Sally-Anne Watson Kane . Thursday, April 21, 2016 . Comments
Tips for recording interviews and focus groups

Interviews and focus groups are recorded by post-graduate students, oral historians and researchers in all kinds of industries. However, many researchers don't know that if you want clear, accurate transcripts, in addition to a set of relevant questions and some willing participants you need two things: 1) clear, audible audio recordings, and 2) an accurate online transcriptionist. 

How to record clearly audible interviews and focus groups

To produce a clear recording of an interview or focus group you need to:

  • record the session in a quiet place; no noisy air-conditioners, heaters, crowds, traffic or wind
  • make sure there are no papers placed over the recorder or papers being rustling right next to the recorder
  • check that the recorder is working properly
  • if people are participating via Skype, telephone, videoconference or teleconference, try to establish a good connection; any static background noise or interference will reduce audibility
  • make sure all participants are seated within four metres of the recorder or, if possible, within one metre
  • make sure people are facing the recorder (not turning their face away, side-on or downwards)
  • encourage people to speak clearly. If people are whispering, mumbling or speaking quietly, ask them to speak up so their comments are audible in the recording
  • make sure the 'voice-activated record' button on the recorder is switched off; when the voice-activated method of recording is used, sometimes the first part of people's comments are missing from the recording
  • remember: the aim of the recording is to record participants' or interviewees' comments, not the interviewer's or facilitator's comments. Whilst you may need to give some information and prompts, keep your comments minimal
  • If a person's voice is not clearly audible (for example, they may have a very soft voice or strong accent, or be so emotional they cannot speak clearly), the interviewer or facilitator should reiterate or clarify what they have said, thereby providing a clear record of their comments in the recording and, ultimately, in the transcript.

When recording focus groups you also need to...

  • explain to the group the importance of speaking one at a time so all their comments are audible in the recording and represented in the transcript.
  • identify yourself (as the facilitator) at the start of the recording so the transcriptionist is able to link your voice and name, and identify your comments as the facilitator throughout the transcripts
  • make sure each person that needs to be identified in the transcript identifies themselves the first time they speak. Note that if some of the focus group participants have similar voices, unless someone has produced log notes* of the session the transcriptionist will probably not be able to identify everyone in the transcript. Also note that if participants do not need to be identified in the transcript, then they do not need to state their names in the recording.

* log notes are sometimes scribed by a person present at the session. Log notes detail the name and first word or two of each person who speaks throughout most of the session. By referring to the log notes when transcribing the audio file, the audio transcriptionist is able to correctly identify the comments of each person throughout the transcript.

What sort of recorder do you need?

Nowadays, an inexpensive digital audio recorder can produce audio recordings of quite good quality. A good audio recorder costs between $90 and $160 AUSD (depending on the brand and type). There are other higher quality, higher-cost audio recorders out there but if you are recording interviews or focus groups, you don't need an expensive recorder. I use a tiny Sony recorder with a handy built-in USB; after recording interviews, I simply plug it into my computer and click to import the audio files. Some people have sent me audio files recorded with an App on their iphone and the audio quality has been very good. Some people record their interviews and focus groups in video files and unusual formats which I then convert into a common audio file format (such as
MP3, WMA, WAV, DSS or AIFF) so I can import the files into my audio transcription software and transcribe them.

Whatever type of audio recorder you intend to use to record your interviews or focus groups, before you get started make sure you test the equipment so that you know how to record, save and import your audio files into a computer.

Sally-Anne Watson Kane has over 20 years' experience recording research interviews and oral histories; transcribing audio recordings of interviews, focus groups, meetings, seminars and other events; and editing and proofreading transcripts.

Keep posted for future articles about recording and producing different types of transcripts.




Copyright Sally-Anne Watson Kane, On Time Typing. Please seek my permission prior to reproducing this article in any way but feel free to link directly to this page if you wish to use this content - thanks!


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